Orders that are cancelled may be subject to a cancellation fee based on the current
production status of your job. The fees are as follows:
Any original media (discs, pictures, slides, proofs, etc.) are
non-returnable and become our
property unless pre-arrangements are made. Preferred file type is Adobe
PDF. High resoultion JPEG files or EPS files are also acceptable.
Additional charges may apply if furnished media are incompatible with
our software. We cannot guarantee consistent results if files are
generated by applications like Microsoft Publisher of Microsoft Word.
For best results, all rasterized files should be converted to CYMK. All
fonts must be included or
embedded. Images must be flattened with CMYK in TIFF or EPS format.
Proofs will be e-mailed or shipped
out within 24 hours of receipt of files and order form. Turnaround time
begins after receipt of
final proof approval. Final approval will only be accepted in written
format via website or email approval. No verbal approvals
will be accepted. Job is considered complete if within +/- 5%. Quoted
prices do not include any
shipping, handling or sales taxes (if applicable). Prices subject to
change without notice.
All jobs require payment in full upon acceptance of order. Unless other payment terms have been
previously arranged and account is up to date, your credit card will be charged upon placement of order.
For each job, the customer may be required to supply a color hardcopy proof of their job when
placing their order. If the job is two-sided, folds or binds (like brochures and catalogs), then a
working model (mockup) of the job is required to indicate backup, page orientation, folding, binding and
page order/assignment. We are not responsible for any such errors if a working model is not
provided prior to proofing. We are also not responsible for any and all errors in the customer's
printing job if they select the "No Proof" option.
Please note that although color proofs supplied to the customer are highly calibrated and very accurate,
they cannot match the final printed product 100%. This is due to the fact that proofs are created in a
different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that
the customer proof may not closely match our proofs or the printed piece either for the same reasons,
and because the customer supplied proofs are not calibrated to our presses.
We reserve the right to refuse service or products to any person or organization.
Although we make every possible effort to turn jobs around in the estimated times offered, your
job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added
onto the job. We will not credit customers if a job runs past the estimated turnaround time.
Turnaround times are an estimate, not a guarantee.
Unless otherwise noted, all written and/or other materials that are part of
our Website, including information, images, illustrations, designs, icons,
data, software, photographs, graphs, videos, typefaces, graphics, music,
sounds and other material (collectively "Content"), are protected by copyright,
trademark, patent or other proprietary rights, and these rights are valid and
protected in all forms, media and technologies existing now or developed in
the future. Except as expressly authorized or licensed, you may not copy,
modify, remove, delete, augment, add to, publish, transmit, participate in
the transfer or sale, lease or rental of, create derivative works from or in
any way exploit any of the Content, in whole or in part. All Content is
copyrighted as a collective work under the U.S. and international copyright
laws, and we own, to the fullest extent allowed by such laws, the
copyright in the selection, coordination, arrangement, and enhancement of all
Content. Our trademarks, logos and other trademarks on our
Website are the property of their respective owners and are owned by, licensed
to, or, where required, used with our permission, and, as such, may
not be reproduced, copied, or manipulated in any manner without the express,
written approval of the trademark owner.
Our Website and the Content are intended solely for your personal,
non-commercial use. You may download or copy the Content and/or other
downloadable materials displayed on the Website for your personal use
only; provided that you also retain all copyright, trademark and other
proprietary notices contained in the material, do not modify or alter
the material and do not copy or post the material on any network
computer or broadcast the material in any media. It is strictly
prohibited to modify, transmit, distribute, reuse, repost, "frame" or
use the Content for public or commercial purposes without written
permission from an authorized representative. It is also strictly
prohibited to download any images of our products which appear on our
Website. No right, title or interest in any downloaded materials or
software is transferred to you as a result of any such downloading or
copying. You may not reproduce (except as noted above), publish,
transmit, distribute, display, modify, create derivative works from,
sell or participate in any sale of or exploit in any way, in whole or in
part, any of the Contents, the Website or any related intellectual
property. You agree that if we, in our sole and unfettered discretion,
requests in writing that you remove any link or links to our Website,
you will promptly do so. You agree that we may, in our sole discretion,
and at any time, terminate your access to and use of our Website, or
any part thereof, with or without notice.
Tampering with our Website, misrepresenting the identity of a user,
using buying agents or conducting fraudulent activities on our Website
are prohibited. Users are prohibited from violating or attempting to
violate the security of our Website, including, without limitation, (a)
accessing data not intended for such user or logging onto a server or an
account which the user is not authorized to access; (b) using our
Website for unintended purposes or trying to change the behavior of our
Website; (c) attempting to probe, scan or test the vulnerability of a
system or network or breach security or authentication measures without
proper authorization; (d) attempting to interfere with service to any
user, host or network, including without limitation via means of
submitting a virus to our Website, overloading, "flooding," "spamming,"
"mailbombing" or "crashing"; (f) forging any TCP/IP packet header or any
part of the header information in any e-mail or newsgroup posting.
Violations of system or network security may result in civil or criminal
liability; or (g) forging communications on behalf of our Website
(impersonating our Website), or to our Website (impersonating as a
legitimate user). Sending unsolicited and unauthorized e-mail on our
behalf, including promotions and/or advertising of products or services,
is expressly prohibited. You agree not to use any device, software or
routine or data to interfere or attempt to interfere with the proper
working of our Website or any activity being conducted on this site.
You agree, further, not to use or attempt to use any engine, software,
tool, agent, data or other device or mechanism (including without
limitation browsers, spiders, robots, avatars or intelligent agents) to
navigate or search our Website other than the search engine and search
agents provided by us (if any) or by generally publicly available and
acceptable browsers. If and when requested, you agree to provide true,
accurate and complete user information to us, and to refrain from
impersonating or falsely representing your affiliation with any person
Our Website is intended for use by individuals 13 years of age or older.
Our Website is not directed to children under the age of 13. Users
under the age of 13 must use the assistance of a parent or guardian
before they use or visit our Website.
Occasionally there may be information on our Website that contains
typographical errors, inaccuracies, or omissions that may relate to
product descriptions, pricing, and availability. We reserve the right
(and we will use commercially reasonable efforts) to correct any errors,
inaccuracies or omissions. Additionally, we reserve the right to
change or update information at any time without prior notice.
By using our Website, you agree that any information (except for
purchase information as applicable), materials, suggestions, ideas or
comments you send to us or any other third party using our Website is
not confidential. By submitting any solicited or unsolicited
information using our Website, you grant to us and our affiliates an
irrevocable and unrestricted license to use, modify, reproduce,
transmit, display and distribute such materials, information,
suggestions, ideas or comments for any purpose whatsoever, to the extent
permitted by law.
You agree to indemnify, defend and hold us harmless, its partners,
affiliates, subsidiaries and suppliers from any liability, loss, claim
and expense (including attorneys' reasonable fees) related to your
violation of this Agreement.
Our Website may contain links to other Websites that are not under our
control ("Third-Party Websites"). We provide links solely for the
convenience and information of our Website users. We do not warrant or
make any representation about the substance, quality, functionality,
accuracy, fitness for a particular purpose, merchantability or any other
representation about any Third-Party Website or its content. A link to
a Third-Party Website on our Website does not constitute sponsorship,
endorsement, approval or responsibility for any Third-Party Website. We
make no representation or warranty as to any products or services
offered on any Third-Party Website. The conditions of use and privacy
policy of any Third-Party Website may differ substantially from the
Please review the conditions of use for all Third-Party Websites for
more information about the terms and conditions that apply to your use
of Third-Party Websites.
Our Website is created, operated and controlled in the state California,
in the United States of America. The laws of the State of California
will govern the Agreement without giving effect to any principles or
conflicts of laws. You hereby consent to the exclusive jurisdiction and
venue of courts sitting in California, County of Sacramento and/or Northern District of California in all disputes arising out of or
relating to the use of our Website. If any part of this Agreement is
determined to be invalid or unenforceable pursuant to applicable law
including, but not limited to, the warranty disclaimers and liability
limitations set forth above, then the invalid or unenforceable provision
will be deemed superseded by a valid, enforceable provision that most
closely matches the intent of the original provision and the remainder
of the Agreement shall continue in effect. Unless otherwise specified
herein, this Agreement constitutes the entire agreement between you and
us with respect to our Website, and it supersedes all prior or
contemporaneous communications and proposals, whether electronic, oral
or written, between you and us with respect to our Website. A printed
version of this Agreement and of any notice given in electronic form
shall be admissible in judicial or administrative proceedings based upon
or relating to this Agreement to the same extent and subject to the
same conditions as other business documents and records originally
generated and maintained in printed form.